Keep customers productive and engaged with powerful customer training
This eBook features articles about the rise of the customer success team. Find out how these teams use online training to increase customer satisfaction and reduce churn. Plus, see our Q&A with the founder of Frontleaf, a popular customer success management platform (CSM).
You’ll also find answers to questions like:
- How can companies scale up customer training efforts?
- How does customer training create value across the company?
- How can customer success managers get buy-in from high-level decision-makers for training projects?
- What does the founder of a successful CSM platform predict for the future of customer success?
- What lessons can customer training take from MOOCs and blogging?