Give your customers the knowledge and skills they need to succeed while freeing up your customer success team to drive revenue and retention.
Provide a seamless learning experience to your customers—at scale—that makes it easy for them to learn about your product or service. Effortless learning experiences boost training engagement, CSAT/NPS, proficiency, product usage, and success. 73% of consumers say a good experience is key in influencing brand loyalty. (source - PWC)
AgriWebb Increased Product Adoption by 26% with Northpass.
Empower your customers to become product experts without constant hand-holding from CSMs and other customer-facing teams. Unlock your teams to spend more time building customer relationships and managing more accounts without increasing headcount.
Northpass Saved Bonfire CSMs 2,000 Hours a Year.
Unlock your team’s full potential by offloading training responsibilities and enabling them to apply more energy to customer renewals and expansion. Supply resources that address common pain points and challenges to reduce reliance on your support reps.
SPS Commerce Increased Customer Retention by 30%.
“Northpass has saved us over 2,000 hours a year by removing the need for 1:1 trainings with our customers.”
Introduce new customers to your product or service and replace routine manual onboarding tasks with self-service training about activation procedures, product functionality, and best practices.
Highlight specific features of the product or service and demonstrate how they can be used to achieve specific outcomes.
Share tips and techniques for using the product or service effectively and efficiently.
Provide guidance on addressing common problems or issues that customers may encounter.
Keep customers informed about new features or enhancements to the product or service and how they can take advantage of them.
Share relevant information about industry trends and developments to establish your company as a market leader and increase customer loyalty by demonstrating your expertise.
Northpass has helped millions of customers get more value of the products that companies have worked so hard to develop.
