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Make Education a Vital Part of The Customer Journey

Give your customers the knowledge and skills they need to succeed while freeing up your customer success team to drive revenue and retention.

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Leading Companies Train Their Customers with Northpass

Revolutionize Customer Training.
Transform the Customer Experience.

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Elevate the Customer Experience

Provide a seamless learning experience to your customers—at scale—that makes it easy for them to learn about your product or service. Effortless learning experiences boost training engagement, CSAT/NPS, proficiency, product usage, and success. 73% of consumers say a good experience is key in influencing brand loyalty. (source - PWC)

AgriWebb Increased Product Adoption by 26% with Northpass.

Learn How
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Boost the Scale and Efficiency of Customer Success Teams

Empower your customers to become product experts without constant hand-holding from CSMs and other customer-facing teams. Unlock your teams to spend more time building customer relationships and managing more accounts without increasing headcount. 

Northpass Saved Bonfire CSMs 2,000 Hours a Year.

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Increase Revenue and Customer Retention

Unlock your team’s full potential by offloading training responsibilities and enabling them to apply more energy to customer renewals and expansion. Supply resources that address common pain points and challenges to reduce reliance on your support reps.

SPS Commerce Increased Customer Retention by 30%.

Learn How
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“Northpass has saved us over 2,000 hours a year by removing the need for 1:1 trainings with our customers.”

Vy-Vy Nyguen
Client Enablement Manager at Bonfire
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Extend Training Across the Customer Journey

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Onboarding

Introduce new customers to your product or service and replace routine manual onboarding tasks with self-service training about activation procedures, product functionality, and best practices.

Onboarding

Introduce new customers to your product or service and replace routine manual onboarding tasks with self-service training about activation procedures, product functionality, and best practices.

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Feature Education

Highlight specific features of the product or service and demonstrate how they can be used to achieve specific outcomes.

Feature Education

Highlight specific features of the product or service and demonstrate how they can be used to achieve specific outcomes.

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Best Practices

Share tips and techniques for using the product or service effectively and efficiently.

Best Practices

Share tips and techniques for using the product or service effectively and efficiently.

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Troubleshooting

Provide guidance on addressing common problems or issues that customers may encounter.

Troubleshooting

Provide guidance on addressing common problems or issues that customers may encounter.

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Product Updates

Keep customers informed about new features or enhancements to the product or service and how they can take advantage of them.

Product Updates

Keep customers informed about new features or enhancements to the product or service and how they can take advantage of them.

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Thought Leadership

Share relevant information about industry trends and developments to establish your company as a market leader and increase customer loyalty by demonstrating your expertise. 

Thought Leadership

Share relevant information about industry trends and developments to establish your company as a market leader and increase customer loyalty by demonstrating your expertise. 

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"Northpass has freed our CSM teams up to focus on more strategic initiatives such as QBRs, success planning, and diving into advanced features."
Alaina Loori
VP, Global Customer Success at Hackerrank
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Why Northpass

Northpass has helped millions of customers get more value of the products that companies have worked so hard to develop.

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Seamless Learning Experiences

 Centralize learning assets in an academy that matches your brand and product experience and is embedded in the product.
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Digital Learning Operations

Automatically connect your academy to your CRM, customer success and data platforms to enrich the learning experience.
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Learning Analytics

Access analytics and in-depth insights to monitor training’s reach and effectiveness of your academy.

The Results Speak for Themselves

Bonfire eliminates 1:1 training with Bonfire Academy.

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Health Current security training decreases incidents of malware and phishing from 80% to 10%.
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AgriWebb increases product adoption by 26% with Northpass.
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Northpass & ChurnZero help HackerRank eliminate 1:1 customer training
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