Give your customers the knowledge and skills they need to succeed while freeing up your customer success team to drive revenue and retention.
Northpass is the only purpose-built LMS helping customer success leaders scale their programs and drive better outcomes for their customers.
By automating 1:1 training, you can free up customer success teams to focus on growth, improving retention, and building strong relationships.
Reduce training expenses and scale your education program easily and affordably with digital learning solutions that can be accessed anywhere, anytime.
Access built-in analytics or export learning data to monitor your customer training program's effect on customer retention, ARR, and support ticket volume.
Provide a seamless learning experience to your customers—at scale—that makes it easy for them to learn about your product or service. Effortless learning experiences boost training engagement, CSAT/NPS, proficiency, product usage, and success.
Empower your customers to become product experts without constant hand-holding from CSMs and other customer-facing teams. Unlock your teams to spend more time building customer relationships and managing more accounts without increasing headcount.
Unlock your team’s full potential by offloading training responsibilities and enabling them to apply more energy to customer renewals and expansion. Supply resources that address common pain points and challenges to reduce reliance on your support reps.
We can now provide an online, self-guided educational academy for our clients. It's been a dream of ours for a long time, and we were able to make it a reality with Northpass.
There’s a direct correlation between our enterprise customers’ activity with the academy and their increased adoption of the product during the implementation phase.
Northpass has saved us over 2,000 hours a year by removing the need for 1:1 trainings with our customers.
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One of my favorite things about Northpass is that we are not limited in our growth. Other platforms are priced by learner, and Northpass realizes that the ability to train a larger number of people is key to successfully training software solutions.
Introduce new customers to your product or service and replace routine manual onboarding tasks with self-service training about activation procedures, product functionality, and best practices.
Highlight specific features of the product or service and demonstrate how they can be used to achieve specific outcomes.
Share tips and techniques for using the product or service effectively and efficiently.
Provide guidance on addressing common problems or issues that customers may encounter.
Keep customers informed about new features or enhancements to the product or service and how they can take advantage of them.
Share relevant information about industry trends and developments to establish your company as a market leader and increase customer loyalty by demonstrating your expertise.
