Empowering Today’s Builders to Train Tomorrow’s Workforce.
Learning Ops facilitates an organizational shift that aligns learning programs to measurable business goals. The result is an operations model, which is backed by supporting technology, to improve learner performance through integrated and personalized learning experiences.
For learning to make a business impact, it needs to happen in a frictionless and more engaging way than what’s currently available. That means saying goodbye to rigid systems and welcoming the use of hyper relevant, personalized content that has people leaning in.
By making learning powerful, today’s builders can help tomorrow’s workers thrive in their roles, ensure users succeed with businesses’ products and, ultimately, deliver best-in-breed customer experiences.
Learning Ops is here to help builders reach infinite possibilities.
Today, there’s a mismatch between the way businesses are educating customers, and onboarding their personnel and partners — You know, those fun, 101-level introductions.
Frankly, it doesn’t match how people actually learn.
When you’re confronted with a difficult task, or a new product that doesn’t come with instructions, where do you turn first? It probably looks like this:
With the richness of the internet, a slew of digital resources have been made readily available. From Google to YouTube to Coursera to Quora to Reddit to Wikipedia and others, there’s a multitude of places to learn — Results may vary.
On-demand learning has taken the world by storm because of three main reasons:
This isn’t a surprise, either.
That’s because 70% of employees say they do not have the mastery of the skills necessary to do their job today. And, only 20% of employees say they have the skills needed for their current and future roles, according to Gartner.
The problem: Most of today’s businesses are forcing people to learn with rigid solutions that weren’t futureproofed.
That’s why it’s not unusual to see learning experiences designed for compliance or professional development purposes attempting to train a frontline workforce the best practices to ensure a top-notch customer experience. It simply doesn’t work.
To give you an idea of what a traditional LMS delivers, check this out:
At the new pace of doing business, where the stakes are higher than ever before, today’s companies and their people do not have time for these clunky learning programs.
Only 1 in 4 senior managers report that training was critical to business outcomes. Additionally, a mere 12% of employees apply skills learned in traditional learning programs to their roles.
Here’s the good news: We have the answer.
Today’s businesses need to remove as much friction as possible to ensure learning delivers value and drives tangible business outcomes. That’s where Learning Ops comes into the picture.
Learning Ops brings training to businesses’ decision makers to help these builders deliver purpose-built learning programs with engagement, relevance and timeliness top of mind. Why? Because providing actual business impact is paramount.
Here’s how Learning Ops makes that happen:
While there are a number of positive takeaways by applying the Learning Ops Flywheel to your training-based initiatives, we wanted to distill it down to the 5 most important benefits.
Forget about rigid systems and jarring experiences — Those days are over. By taking an approach that brings learning where people want to engage, and on their schedule, Learning Ops makes training hyper relevant.
Not only is it easier to digest information, it leaves learners feeling ready for success in their roles.
For too long we’ve seen learning-based projects fail. That’s because they were either hacked together by professionals not supported by learning experts, or teams with limited exposure to frontline performance attempted to take a shot at trying to define and deliver on business goals. We’re putting an end to that.
With Learning Ops, business and learning teams align around a set of outcomes and collaborate as a cohesive unit to drive impact. One team, one dream.
Whether or not a learning program is underway, people are intellectually curious and looking to succeed in their roles. Employees will learn from peers and customers will search the Internet (e.g., Reddit, Quora, etc.) to access knowledge related to businesses’ products.
Take control with Learning Ops. Own your learning-powered initiatives and drive a seamless, on-brand experience
When customers have a positive experience with a representative or they obtain groundbreaking success through the use of a product, loyalty soars.
In a day and age where CX can make or break the customer journey, Learning Ops was created to enable frontline workers to excel in their role and for customers to become your champions.
By providing your learners with greater clarity, confidence, knowledge and a more robust skillset, you’re providing people the formula to exceed expectations — Internally and externally. When you cultivate a team of “A” players, you’re going to win.
Learning Ops serves your learners the relevant information to get them above par and to keep their skills fresh. Only then does every team member have an opportunity to contribute to a business’ success.
Have questions? We’ve got answers.
Who uses Learning Ops?
Learning Ops can be applied to any business and team. Whether you’re a Fortune 100 corporation or an agile startup, Learning Ops can be implemented across organizations that are looking to create more impactful learning experiences for their workforce, customers and partners.
Some real-world examples:
Field Operations teams leverage the power of Learning Ops to deliver mobile-based training to tens of thousands of distributed, frontline workers. The goal? To boost on-the-job performance and drive best-in-breed customer experiences.
Customer education teams use it to scale onboarding and product knowledge for users, thereby increasing their lifetime value (LTV).
Can I do Learning Ops with my current Learning Management System (LMS)?
No, not exactly. Traditional LMS’ facilitate general professional development and compliance training programs. This type of conventional system struggles to create the futureproofed, scalable and streamlined experience that is at the very foundation of Learning Ops.
To implement Learning Ops, you need a platform that’s designed to deliver a hyper relevant, contextual learning experience. That means software that offers personalization, is able to integrate various source systems and automatically gets your learners the content they need at the right place at the right time.
That’s why we built the Northpass learning platform.
Learning Ops is measured by the impact it makes on a businesses’ top-and bottom-line results. But, there are other important learning-focused metrics to track, like: Learner engagement, satisfaction and confidence.
Northpass provides dashboards for administrators to better understand how their learners are flowing through courseware, and see how learners are performing on their assignments and quizzes. This instant access to engagement data helps teams fine tune their content and optimize the learning experience for improved results.
Additionally, the Northpass platform can connect learning data with other source systems across your technology stack to correlate learning data to your business outcomes.
As an agile method, Learning Ops was crafted with the intention of starting small and scaling with each turn of the Flywheel. It’s common for teams to get their first learning program stood up within 2-6 weeks of a kick off.
Northpass’ team of Learning Ops experts guide customers through the process and get the Flywheel turning quick. From selecting outcomes to creating content and connecting systems, our team is here to provide end-to-end support.