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Experience the Better Way to Train Your Customers

Scale and grow your business with the leading digital customer training LMS.

  • Reduce Costs: Save yourself hundreds of thousands of dollars annually by eliminating hours of CS-led training.
  • Improve Productivity: Free up customer success teams to focus on growth, retention, and relationships.
  • Elevate Customer Experiences: Deliver an effortless learning experience that boosts customer engagement.

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The Northpass Differentiator

Northpass is the only learning platform built for you to focus on what really matters: Your customers.

  • Seamless Learning: Deliver quality, personalized content to your customers, no matter where they are.
  • Digital Learning Operations: Empower your teams to spend less time on manual training and more time building relationships and driving revenue.
  • Reporting & Analytics: Remove the mystery of customer training impact with actionable data and insights

“Northpass has saved us over 2,000 hours a year by removing the need for 1:1 trainings with our customers.”

Vy-Vy Nyguen
Client Enablement Manager at Bonfire

HakerRank Boost Account Coverage by 4x

HackerRank introduced the HackerRank Academy to streamline onboarding and reduce the manual training responsibilities of the workload of customer success managers (CSMs). By eliminating the need for manual training, HackerRank increased account coverage by 4x and standardize training across 3,000+ customers.

“Northpass has freed our CSM teams up to focus on more strategic initiatives such as QBRs, success planning, and diving into advanced features.”

Alaina Loori, VP of Global Customer Success at HackerRank

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Is Northpass Right for You?


What types of companies use Northpass?

Most Northpass customers are mid-market and enterprise B2B technology companies—think Grammarly, Freshworks, Glassdoor, and Pipedrive—looking to improve the impact of their customer training programs.


What types of companies aren’t a good fit for Northpass?

We've engineered Northpass for companies and teams looking to scale their customer training programs. As a result, Northpass typically isn't a good fit for K-12, non-profits, higher education, independent consultants, coaches, and influencers.


How do companies use Northpass?

Companies use Northpass for various use cases. That said, the most common involve customer onboarding and ongoing product education aimed at customer increasing retention, reducing support costs, boosting product adoption, and more.


What internal teams use Northpass?

Good question. We built Northpass to help teams across companies achieve their goals:

  • Customer Education teams use Northpass to deliver engaging learning experiences and certify their customers, resulting in increased retention, product usage, and NPS for trained customers.

  • Customer Success teams use Northpass to improve the effectiveness, efficiency, and reach of their training program, which leads to higher retention and recurring revenue. 
  • Product teams use Northpass to drive adoption, source feedback, and make data-driven decisions that address the evolving needs of their customers. 

  • Marketing and Sales teams use Northpass to establish thought leadership, increase brand awareness, and boost deal velocity. 

  • Implementation teams use Northpass to accelerate onboarding so customers can realize product value ASAP. 

  • Support teams use Northpass to reduce costs and create operational efficiencies that enable them to serve more customers with fewer resources.

Do companies in other industries use Northpass?

Of course. While Northpass primarily serves B2B technology companies, other industries trust our learning platform, including those in healthcare, the on-demand economy, real estate, and more.