Northpass is the only learning platform built for you to focus on what really matters: Your customers.
“Northpass has saved us over 2,000 hours a year by removing the need for 1:1 trainings with our customers.”
HackerRank introduced the HackerRank Academy to streamline onboarding and reduce the manual training responsibilities of the workload of customer success managers (CSMs). By eliminating the need for manual training, HackerRank increased account coverage by 4x and standardize training across 3,000+ customers.
“Northpass has freed our CSM teams up to focus on more strategic initiatives such as QBRs, success planning, and diving into advanced features.”
Alaina Loori, VP of Global Customer Success at HackerRank
What types of companies use Northpass?
Most Northpass customers are mid-market and enterprise B2B technology companies—think Grammarly, Freshworks, Glassdoor, and Pipedrive—looking to improve the impact of their customer training programs.
What types of companies aren’t a good fit for Northpass?
We've engineered Northpass for companies and teams looking to scale their customer training programs. As a result, Northpass typically isn't a good fit for K-12, non-profits, higher education, independent consultants, coaches, and influencers.
How do companies use Northpass?
Companies use Northpass for various use cases. That said, the most common involve customer onboarding and ongoing product education aimed at customer increasing retention, reducing support costs, boosting product adoption, and more.
What internal teams use Northpass?
Good question. We built Northpass to help teams across companies achieve their goals:
Do companies in other industries use Northpass?
Of course. While Northpass primarily serves B2B technology companies, other industries trust our learning platform, including those in healthcare, the on-demand economy, real estate, and more.