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Based on your inputs, here’s how much time and money you could be saving with digital customer education.
We appreciate you taking the time to use our Digital Customer Education Impact Calculator.
Based on your inputs, it doesn’t seem like you’ll see a large cost savings on a digital customer education program just yet, but don't worry, there's still a lot you to can do to bring value to your customers right now.
We'd love to help you accelerate your program and reach a point that justifies a learning platform like Northpass.
Here are three actions you can take to move your customer education program in the right direction. And then, when the time is right, the transition to digital customer education will be a breeze.
### Hours of CSM Time
Your team is spending ### hours a year manually training your customers that can be better spent and reinvested in revenue- and retention-driving functions.
$###k on Training Expenses
Based on your results, your ### hours is costing you ### on training-and support-related expenses. This accounts for salary, IT equipment and support, healthcare, benefits, etc.
## Employees
The performance and efficiencies gains of a digital customer education program is equivalent to hiring ## CSMs to your team (without actually adding them).
$##M Additional Revenue
On average digital customer education increases retention by 7.4%, which means you could be saving yourself an additional $##M a year by improving your retention rates.
## Customers per Year
A digital customer education program could save ## of your customers from churning this year due to more efficient and effective training methods.
We know you have plans to grow your business. Whether you’re growing slowly or quickly, digital customer education will help you grow without increasing headcount. See the difference digital customer education can have on your Customer Success teams and costs as your company grows over the next 3 years.
| 🔻 Without Digital Customer Education | 💚 With Digital Customer Education |
|---|---|
| 5% Growth Per Year | |
| Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 10% Growth Per Year | |
| Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 20% Growth Per Year | |
| Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 50% Growth Per Year | |
| Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 🔻 Without Digital Customer Education | 💚 With Digital Customer Education | |
|---|---|---|
| 5% Growth Per Year | Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 10% Growth Per Year | Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 20% Growth Per Year | Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
| 50% Growth Per Year | Continue to leverage your current CSM Team | Continue to leverage your current CSM Team |
“Northpass has saved us over 2,000 hours a year by removing the need for 1:1 trainings with our customers.”
