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A customer education LMS or customer training LMS is a software application for managing and delivering digital customer education programs. Customer education platforms help companies effectively and efficiently deliver the educational content their customers need to unlock their product or service's full potential.
A custom-built LMS gives you an enormous amount of control over the final outcome of the software. Since you’re having it custom-built from scratch, you can personalize the design to your exact specifications. However, the drawback is that building your own software from scratch is challenging, time-consuming and expensive, whether you do it in-house or outsource it to a developer.
A software as a service (SaaS) LMS is a bit like a cloud-based learning management system. It’s a customer education platform that another company has developed and hosts on their servers. By using a SaaS LMS, you can greatly reduce the time and resources required to create a customer education program because you don’t have to build your own software from scratch. Many SaaS customer education platforms are extremely customizable, allowing you to present a fully personalized interface to the user.
An Installed LMS is an LMS that is hosted on your own servers instead of on a provider’s servers (like the SaaS LMS variety). This allows you greater control over aspects like data storage and security, but you’re also fully responsible for maintaining the data. As your data storage needs grow, it may become more trouble than it’s worth to handle it yourself.
An open-source LMS is built on open-source code that anyone can customize to suit their customer education needs. This can offer a great deal of flexibility without requiring you to build your own LMS completely from scratch, but you’ll still need access to some considerable coding abilities to personalize the platform for your brand.
How do you know which type of customer education LMS is best for your program? Here are a few factors to consider:
At the end of the day, picking the LMS type that's right for you comes down to budget and control.
A customer education learning management system (LMS) is a type of software that makes it easier for customer education teams to create, manage, and deliver educational content to their customers. (You might also hear people call it a customer education platform.) A customer education LMS is a kind of platform used to build an online learning environment that enables customers to succeed with your products and services.
There are numerous groups that can benefit from an LMS, including employees and partners. However, one of the most important groups to educate sufficiently is your customers. When your customers are well-educated about your products and services, you may see a variety of business gains, such as higher sales numbers, lower churn, fewer customer support expenses and more.
Building an extensive online customer education academy from scratch without an LMS is a challenging task. A customer education platform introduces all kinds of possibilities and makes the idea of developing a successful learning environment for customers seem more attainable.
Here are some examples of the LMS features that can make creating a customer education program a breeze:
Looking for a Top-class Customer Training LMS? Look no further.
Northpass is a market-leading customer training platform that empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, including Walmart and Johnson & Johnson, in addition to hundreds of growth businesses, like Pipedrive and Freshworks, choose Northpass to power their digital customer academies. Our award-winning platform and expert services give companies a surefire path to transform outdated customer training methods into modern digital education programs that match how customers want to learn today and improve training efficiency, effectiveness, and reach.