How Healthcare Organizations Elevate Providers with Online Learning

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Paula Naba ·

Aug 30, 2022

The global healthcare learning management system market will surpass the $3.5b mark by the end of 2030, growing at a CAGR of 22%. 

The growth comes as healthcare organizations realize that having an online academy is a game-changer.


Providers have crucial service and procedure information right at their fingertips.

Through ease of access, organizations achieve an improved quality of care, ensure better outcomes and reorient the entire healthcare system around the patient.

Since healthcare organizations serve entire nations, states and regions, training can be difficult to track, not to mention incredibly expensive and complex. 

For Practo, the telehealth app connecting patients and doctors, life before online learning lacked strategy and needed quality assurance to guarantee doctors received the same information, in the same way, every time. 

In addition to those challenges, Practo didn’t have a way to track if providers were retaining knowledge. Today, Practo’s learning initiative conducts Standard Operating Procedure (SOP) training and maintains the records for courses completed by individual healthcare providers across the organization.

That’s just one example of how healthcare companies can use online learning

How Healthcare Organizations Can Elevate Providers with Online Learning

So, what are the most common needs for healthcare organizations looking to create a net-new online learning program?

  1. Improved Quality of Care
  2. Fast Rollout
  3. Knowledge Retention
  4. Integrated Systems

1. Improved Quality of Care

For each healthcare organization building an online academy, the goal is to provide technology that doctors can use to help them deliver the best patient care. Whether a new professional or a seasoned provider, online academies provide crucial tips to stay current with healthcare policies and trends. In addition, online training doesn't only teach the provider; it informs the healthcare organization about gaps in knowledge and service. 

“By tracking and analyzing the results from one session, the Health Current team identified that Arizona needed to improve several services, especially concerning the homeless and food and transportation insecure population. Based on that data, over 25,000 HCPs are now required by state law to offer those services through Health Current's closed-loop system.” Sarah Cole, Health Current's Director of Learning and Development

2. Fast Rollout

The ease of creating courses allows healthcare education teams to move quickly and provide updated training faster than ever before. Common training content includes guided videos, best practice webinars, summative assessments, and downloadable resources. Healthcare education teams often look for LMSs with modern design and easy user navigation preferring to build an out-of-the-box academy out of the gate with healthcare professionals in mind.

“We were trying to find a way to distribute different tutorials to the different user types of our healthcare product. The user roles feature within Northpass was a perfect fit! We can categorize our content based on the different user types we're targeting, or the different versions of our software they are using.” Allison Fawber, Epiphany Healthcare’s Senior Marketing Specialist

3. Knowledge Retention

Infrequent and inconsistent training leads to issues that can be avoided. Ensuring training is updated with the most recent policies and information, healthcare providers know what their job entails no matter where they are or what device they are using at a given moment. Learning should be convenient for the fast-paced environment of today’s hospitals and clinics. Healthcare providers learn at their own pace, in their own time.

“Northpass is allowing my company to reimagine how continuing education is distributed to those in healthcare. They have allowed us to create a modern platform that is user-friendly so that our learners can easily access and enjoy the content that will further their knowledge in wound care.” Kallie Christensen, Wound Care Advantage’s Learning & Development Manager

4. Integrated Systems

Northpass healthcare clients needed a flexible and easy-to-use digital learning platform. It was critical to increase the number of course offerings, track progress and achieve business outcomes — quickly. Even more, the associated course completion data should to be easily captured by other systems of record in a healthcare organization’s tech stack. 

For Talkspace, it is essential to have an LMS that easily hooks up with their HRIS. This way, their People and Ops team assigns training to all learner groups very easily. Through the integration, Talkspace can provide and track high-volume compliance training.

Why It’s Important to Educate Your Healthcare Providers

Any healthcare organization relies on three things to stay in business:

  • Maintaining compliance
  • Helping providers share service value
  • Keeping patients happy (and using the organization for future healthcare needs)

There’s no way around it. Online provider training does all of those things.

If you want to learn more about how Northpass can help you launch an online healthcare training program or take an existing one to the next level, reach out today.

If you want to learn more about how Northpass can help you launch an online healthcare training program or take an existing one to the next level, reach out today to schedule a demo..

About the Author
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Paula Naba

Paula Naba heads CX at Northpass. Aside from being a customer advocate, Paula is an outdoor enthusiast. She loves spending time outside with her family and labrador.

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