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Make Your CSMs More Efficient & Productive

Give your customers the knowledge and skills they need to succeed while freeing up your customer success team to drive revenue and retention.

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Join Your Peers Training Their Customers With Northpass

Why Customer Success Teams Trust Northpass

Northpass is the only purpose-built LMS helping customer success leaders scale their programs and drive better outcomes for their customers.

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Improve Productivity

By automating 1:1 training, you can free up customer success teams to focus on growth, improving retention, and building strong relationships.

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Cut Costs

Reduce training expenses and scale your education program easily and affordably with digital learning solutions that can be accessed anywhere, anytime.

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Measure

Access built-in analytics or export learning data to monitor your customer training program's effect on customer retention, ARR, and support ticket volume.

Revolutionize Customer Training

We built Northpass to elevate the customer experience and make CS teams more efficient.

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Elevate the Customer Experience

Provide a seamless learning experience to your customers—at scale—that makes it easy for them to learn about your product or service. Effortless learning experiences boost training engagement, CSAT/NPS, proficiency, product usage, and success.

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Boost the Scale and Efficiency of Customer Success Teams

Empower your customers to become product experts without constant hand-holding from CSMs and other customer-facing teams. Unlock your teams to spend more time building customer relationships and managing more accounts without increasing headcount. 

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Increase Revenue and Customer Retention

Unlock your team’s full potential by offloading training responsibilities and enabling them to apply more energy to customer renewals and expansion. Supply resources that address common pain points and challenges to reduce reliance on your support reps.

 

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Extend Training Across the Customer Journey

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Onboarding

Introduce new customers to your product or service and replace routine manual onboarding tasks with self-service training about activation procedures, product functionality, and best practices.

Onboarding

Introduce new customers to your product or service and replace routine manual onboarding tasks with self-service training about activation procedures, product functionality, and best practices.

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Feature Education

Highlight specific features of the product or service and demonstrate how they can be used to achieve specific outcomes.

Feature Education

Highlight specific features of the product or service and demonstrate how they can be used to achieve specific outcomes.

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Best Practices

Share tips and techniques for using the product or service effectively and efficiently.

Best Practices

Share tips and techniques for using the product or service effectively and efficiently.

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Troubleshooting

Provide guidance on addressing common problems or issues that customers may encounter.

Troubleshooting

Provide guidance on addressing common problems or issues that customers may encounter.

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Product Updates

Keep customers informed about new features or enhancements to the product or service and how they can take advantage of them.

Product Updates

Keep customers informed about new features or enhancements to the product or service and how they can take advantage of them.

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Thought Leadership

Share relevant information about industry trends and developments to establish your company as a market leader and increase customer loyalty by demonstrating your expertise. 

Thought Leadership

Share relevant information about industry trends and developments to establish your company as a market leader and increase customer loyalty by demonstrating your expertise. 

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The Only LMS Priced for Growth

Pay a fixed price for unlimited learners, admins, and content—now and forever.

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The Results Speak for Themselves

Bonfire eliminates 1:1 training with Bonfire Academy.

Read the Case Study
Health Current security training lowers malware and phishing incidents from 80% to 10%.
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AgriWebb increases product adoption by 26% with Northpass.
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Northpass helps SPS Commerce boost customer retention by 30%.
Read the Case Study