We’re happy to announce that we’ve fully refreshed the Northpass Support Center. This includes the recategorization and streamlining of our support content, as well as ease-of-use updates to make your experience flow a bit smoother. If you have any questions related to your implementation, we suggest you start here. With over 100 support articles on tap, there’s a good chance we’ve covered what you’re looking to learn more about.
Still having trouble? Engage the in-app chat function (the icon located in the bottom right-hand corner of the platform). After you send a message, our support team will look into your issue as soon as possible.
Our Instructor-led Training (ILT) page has an updated look and feel. As we’re hard at work building out an upcoming integration, we’ll be refreshing each of the additional ILT pages — Stay tuned!
The Quiz Completed webhook now contains additional information about the number of retries, or attempts remaining, a learner has for a quiz. Additionally, if you have a milestone configured, this webhook contains the minimum required score a learner needs to achieve to pass the quiz. If you’ve been looking to see if a learner has passed/failed a quiz within their given number of attempts, this will come in handy