Experience the Better Way to Train Your Customers

Scale and grow your business with the leading digital customer training LMS.

Reduce Costs: Save yourself hundreds of thousands of dollars annually by eliminating hours of CS-led training.
Improve Productivity: Free up customer success teams to focus on growth, retention, and relationships.
Elevate Customer Experiences: Deliver an effortless learning experience that boosts customer engagement.

Are you ready?

Thank you.

Top Brands Use Northpass for Customer Education

Deliver Training Across the Customer Journey

Pre-Sales

Build trust, credibility, and confidence with prospects by sharing content throughout the sales process.

Onboarding

Introduce customers to your product or service and replace manual onboarding tasks with self-serve training.

Feature Education

Highlight product or service features and demonstrate how they can be used to achieve specific outcomes.

Product Updates

Keep customers up to date about the latest product updates and how they can unlock their full potential.

Thought Leadership

Share industry trends and developments to establish your company as a market leader.

Best Practices

Share tips and techniques for using the product or service effectively and efficiently.

Troubleshooting

Provide guidance on addressing common problems or issues that customers may encounter.

Certifications

Create product and industry proficiency and brand advocates with certifications.

Is Northpass Right for You?

What types of companies use Northpass?

Most Northpass customers are mid-market and enterprise B2B technology companies—think Grammarly, Freshworks, Glassdoor, and Pipedrive—looking to improve the impact of their customer training programs.

What types of companies aren’t a good fit for Northpass?

We've engineered Northpass for companies and teams looking to scale their customer training programs. As a result, Northpass typically isn't a good fit for K-12, non-profits, higher education, independent consultants, coaches, and influencers.

How do companies use Northpass?

Companies use Northpass for various use cases. That said, the most common involve customer onboarding, ongoing product education, and certification to increase customer retention, reduce support costs, boost product adoption, and more.

What internal teams use Northpass?

Good question. We built Northpass to help teams across companies achieve their goals:

Customer Education teams use Northpass to deliver engaging learning experiences and certify their customers, resulting in increased retention, product usage, and NPS for trained customers.
Customer Success teams use Northpass to improve the effectiveness, efficiency, and reach of their training program, which leads to higher retention and recurring revenue.

Product teams use Northpass to drive adoption, source feedback, and make data-driven decisions that address the evolving needs of their customers.
Marketing and Sales teams use Northpass to establish thought leadership, increase brand awareness, and boost deal velocity.
Implementation teams use Northpass to accelerate onboarding so customers can realize product value ASAP.
Support teams use Northpass to reduce costs and create operational efficiencies that enable them to serve more customers with fewer resources.

Do companies in other industries use Northpass?

Of course. While Northpass primarily serves B2B technology companies, other industries trust our learning platform, including those in healthcare, the on-demand economy, real estate, and more.

Northpass is Purpose-Built for Customer Education

Why Northpass

Embed your academy directly within your software
Customize your academy to align with your brand
Integrate your tech stack to pass learning data to all your teams
Certify your customers with our certification engine
Create high-impact content with our course authoring tool

SPS Commerce Scales its Training Program with Northpass

Using Northpass’ intuitive interface and adaptable course structure, SPS Commerce delivered custom, diverse, engaging, and contextual resources to thousands of customers.

Increased customer retention by 30%
Enrolled 42k+ customers
Improved engagement and adoption
Created operational efficiencies
Reduced support calls

See What's Possible with Northpass

Scroll through a few examples of what your customer academy could look like with Northpass.