Wednesday, June 7, 2023 at 2:00 p.m. ET
Customer Onboarding Expert, Donna Weber, shares why now, more than ever, it's time to exceed customers' expectations from the start and drive first value, faster—at scale. And tactics to build a successful onboarding program.
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In the world of software as a service (SaaS) every moment is a chance to win a customer's loyalty. Delivering value quickly is the most important goal during the crucial onboarding period—when customers have high expectations of your product. You have limited time to meet their expectations. Poor customer onboarding is the main reason your customers churn. If you’re serious about growth, join us and get serious about how you onboard your customers.
Donna Weber is the world’s leading expert in customer onboarding and author of Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions.
For over two decades, she's helped high-growth startups and established enterprises turn new and existing customers into loyal champions.
Nergis, one of Northpass' most beloved CSMs, experiences onboarding two-fold. Tirelessly helping customers be successful with Northpass and working with those customers to overcome their own challenges creating successful onboarding programs.
