When conducting an LMS evaluation, the topics covered above can help narrow down your choices. Things such as how you want to deploy your LMS, the types of eLearning topics you’ll deliver and how learners will access your content, will all be critical in determining your LMS needs. We recommend revisiting the sections titled “Types of LMSs” and “LMS Features” and jotting down your training objectives. After that, decide on the features you need, and you should be able to create a shortlist of LMS vendors.
Once you have created your shortlist and are nearing the end of your learning management systems review, it can be difficult to narrow your choice down to one. As you consider, keep in mind that LMS features are not the only factor in ensuring your learning program is successful. Two other components to long-term success are the vendor’s overall company philosophy and the quality of their customer support.
Philosophy is important because the beauty of an LMS is its adaptability in the constantly changing landscape of online learning. As the market changes, learners change and technology changes, and so will your company and its needs. Consequently, you’ll want to select an LMS with an approach to online learning that aligns with yours at a high level. When you’re in sync on a strategic level, you’ll continually benefit from the type of features released by the LMS in the future. This will help your learning program grow, mature and scale over time.
The quality of the LMS’s customer support is just as critical, and there are several questions you should consider. Does the LMS offer robust support documentation? Do you have access to technical support? Will you have a dedicated customer success manager? The right vendor should give you sufficient access to support to ensure you reach success on their platform.